The right person, from the start
Route a new inquiry to the team responsible for that service, with the customer’s original message attached.
← Back to my HBTS showcase
WORKFLOW & MARKETING AUTOMATION / FOLLOW-UP EXAMPLE
I built this example to show what can happen after a customer gets in touch. Try a sample request, see who handles it, review a reply draft, and keep track of follow-ups. Move the demo clock forward to see what needs attention.
A sample request is ready below. Choose Create sample follow-up to see the reply draft and follow-up task. You can edit the details or choose another sample first.
Choose Create sample follow-up in step 1. You’ll see who handles the request, when to follow up, and a reply draft.
Choose Skip ahead 24 hours to see which tasks become due. Then choose Mark follow-up done on a task to mark it complete.
Run an example above, then advance the clock to see a follow-up become due.
Route a new inquiry to the team responsible for that service, with the customer’s original message attached.
Set a time to follow up. See what is due, what is waiting, and what has already been handled.
I can connect this kind of workflow to your customer list, email, or task tools so the next step is easier to keep track of.